Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a service request using the options provided.
Service request
General service request or question
Enter your request or question and provide as much detail as possible
Required fields are marked with an asterisk*
{"xsrfToken":"8fc2a52a22f076a2109b6d3cdf448a9381ee43d4_lout","branding":{"id":"2","key":"service","name":"Asiakaspalvelu","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/806ab2b8-6f18-4d54-9f2d-a77a620e417f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTE4YjdkZi0xMWZmLTRiZTEtYTMwYS1hZTgxMTIyZjY2YjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgwNmFiMmI4LTZmMTgtNGQ1NC05ZjJkLWE3N2E2MjBlNDE3ZiI6WyJyZWFkIl19LCJleHAiOjE3ODE0NzcyODUsIm5iZiI6MTc4MTQ3NjY4NX0.5x5RddANYEfg5aB2OpN-dYiGAMXkYl-rpbCDD5EAaQo&client=a118b7df-11ff-4be1-a30a-ae81122f66b7&mode=fit","logoId":"806ab2b8-6f18-4d54-9f2d-a77a620e417f","isLogoAvailable":true,"helpCenterTitle":"Welcome to our customer service portal!","sharedPortalName":"Customer service","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Tervetuloa asiakaspalveluumme!","sharedPortalName":"Asiakaspalvelu","localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Welcome to our customer service portal!","sharedPortalName":"Customer service","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff4646","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bc62dce7-7b07-4a35-8eb3-598930613ddc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTE4YjdkZi0xMWZmLTRiZTEtYTMwYS1hZTgxMTIyZjY2YjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJjNjJkY2U3LTdiMDctNGEzNS04ZWIzLTU5ODkzMDYxM2RkYyI6WyJyZWFkIl19LCJleHAiOjE3ODE0NzcyODUsIm5iZiI6MTc4MTQ3NjY4NX0.rzWAzewVxvrDShe8Z73sn9Dr1gzC1GINkDQMC97cf-I&client=a118b7df-11ff-4be1-a30a-ae81122f66b7&height=300&mode=fit","bannerMediaApiFileId":"bc62dce7-7b07-4a35-8eb3-598930613ddc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"service","projectId":10002,"serviceDeskId":2,"name":"Asiakaspalvelu","description":"<p>Welcome! You can raise a service request using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10","name":"Service request","descriptionHtml":"<p>Enter your request or question and provide as much detail as possible</p>","callToAction":"Service request","introHtml":"<p>General service request or question</p>","icon":10550,"iconUrl":"https://adarok.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"11","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://adarok.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[10]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SERVICE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Finnish (Finland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTE4YjdkZi0xMWZmLTRiZTEtYTMwYS1hZTgxMTIyZjY2YjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTY0NTgzMzM5NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODE0Nzc4ODUsIm5iZiI6MTc4MTQ3NjY4NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Y-HEAMxnYKraXvvjE8xhqgi7yhfUnFV7Vl5KfJ3Nx88","targetCollection":"upload-user-collection-645833396","endpointUrl":"https://api.media.atlassian.com","clientId":"a118b7df-11ff-4be1-a30a-ae81122f66b7","tokenDurationInMins":20}},"reqCreate":{"id":10,"projectId":10002,"issueType":{"id":"10006","name":"Service Request"},"form":{"name":"Service request","descriptionHtml":"<p>Enter your request or question and provide as much detail as possible</p>","callToAction":"Service request","intro":"<p>General service request or question</p>","instructions":"<p>Enter your request or question and provide as much detail as possible</p>","icon":10550,"iconUrl":"https://adarok.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"Subject for your request or question","descriptionHtml":"<p>Subject for your request or question</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Description of your request or question","descriptionHtml":"<p>Description of your request or question</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10","calendarParams":{"firstDay":0,"date":"2026-06-15T01:38:05+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTE4YjdkZi0xMWZmLTRiZTEtYTMwYS1hZTgxMTIyZjY2YjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTY0NTgzMzM5NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODE0Nzc4ODUsIm5iZiI6MTc4MTQ3NjY4NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Y-HEAMxnYKraXvvjE8xhqgi7yhfUnFV7Vl5KfJ3Nx88","targetCollection":"upload-user-collection-645833396","endpointUrl":"https://api.media.atlassian.com","clientId":"a118b7df-11ff-4be1-a30a-ae81122f66b7","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}